In an effort to keep you fully informed of our business practices, we are providing detailed information of our company policies below. Please review these carefully.

Order Acknowledgment
Once a purchase has been requested you will receive our Order Acknowledgment along with a copy of the artwork. Please review this document for accuracy and sign and fax back if you agree to the content. We cannot proceed without acknowledgment of receipt and agreement to products ordered, colors, quantities, imprint instructions, date product is needed, etc.

Freight and Taxes not in Quotes
Freight and taxes are charges not included in quotations, unless otherwise noted, and all quotes are based on customer-supplied artwork to specs (see Artwork Guidelines for more information). We will do our best to advise of any costs that have not been previously quoted.

Over/Under Run Policy
We have a 5–10% over/under run policy and bill accordingly. If overruns are expected to go over that percentage, we will advise.

Sample Return Deadline
Samples are the property of Focus4 and may be billed for at sample rates if not returned within 45 days of receipt.

Shipping Costs and Timing
All orders are FOB factory and shipping charges will apply. We will make every effort to minimize shipping costs and default shipping method is via UPS Ground.  Please note, air freight is considerably more expensive than ground, however more timely.  We encourage air shipments whenever an absolute date is critical.

Sales Tax Requirements
Sales tax is applicable unless for resale or for out-of-state shipments.  If an order is split ship, in and out of California, two invoices will be generated; one for CA portion of the shipment, the other for the out-of-state portion of the shipments.

Initial Deposit Requirement
For initial orders and until credit has been approved, we require a 50% deposit. We accept VISA or Mastercard or you may also send a check upon receipt/approval of our order acknowledgment. Our terms are net 10 once credit has been approved. We send monthly statements at the end of each month.

Minimum Orders
Our minimum order amount is $250.00.

Cancellation Charges
Cancellation charges will apply to an order that is in progress and canceled for any reason. These charges are subject to the charges Focus 4 incurs from our vendors.  Our minimum cancellation charge is $50.00 for any order already in progress.

30-day Returns
We stand behind our products. Should you have any problems, we will resolve the matter in the most amicable way possible. We do have a 30-day return policy, as our vendors will not honor requests after that timeframe.

Pre-production Proof Policy
Since these products are customized with your specific, custom artwork, we prefer to do preproduction proofs prior to completing an order. There is an additional cost at times for this step; however, we believe it is an important step to provide you with the product and quality expected.

Rush Orders
All rush orders are not subject to refusal, and sold as is, unless our instructions to the factory have not been followed. If we are in the position of not having time for preproduction proofs, Focus 4 will not be held liable for any mistakes made on the order. We encourage our clients to review order acknowledgments carefully so that mistakes can be caught on paper, rather than on the final products. This does not apply to repeat orders that have had prior approval.

Commitment to Customer Service
We strive to do everything possible to assure our clients of the quality and service they deserve. Our staff is available on the phone during business hours to answer any questions you may have regarding an order in house. If you have problems that arise or have questions or concerns, please feel free to talk with our customer service department or your sales representative.